I had a tough decision to make tonight. Should I relax and play Lost Odyssey on the XBox360 or share an excerpt of a continuing saga as it relates to the quality of Taco Bell's service. I choose the latter in this case and decided it was time to rant for a moment, so let me get right into it. Since high school, I've been a regular customer of Taco Bells all over the map. I should actually buy stock in the company, that's how much I eat there. Unfortunately, my local Taco Bell has been letting me down quite frequently lately. So be forewarned, don't count on getting good service at the Taco Bell located at 5205 Baum Boulevard, Pittsburgh, PA 15224.
Based on my experiences to date, this one of the most poorly managed, dysfunctional, worst Taco Bells I've ever visited. I'm surprised that they whole operation is still standing and hasn't burnt to the ground based on the seeming incompetency of their workforce. The day staff seems to be reasonably good, but visit that place after dusk and you are likely to find yourself with the wrong order, missing items, or a handful of other issues that will just annoy you. For instance, the last four times I've visited this Taco Bell in the evening, they have managed to screw up my order royally.
Don't get me wrong, I can accept that occasionally when I get back home I will discover that my drive-thru order isn't exactly correct. However, when you are batting a thousand in the months of February and March, you've gotta ask yourself about the quality of the service. My order is always the same, three tacos, no tomatoes, and a bunch of fire sauce. Here's the results of that order over my last four visits:
- Tomatoes on some tacos, none on the others
- Only two tacos, missing the other one, no napkins
- Only two tacos, missing the other one, no napkins
- Order correct, no sauce
That last one is the straw that broke the camel's back. C'mon, no sauce? Are you friggin' serious? Better yet, the lady said she'd offer me a free drink. How does a free drink help when I don't have the condiments I need to add some zing to the flavor of my tacos woman? What's the deally? Is the sauce imported from Mexico or something? It's like cereal with no milk, potato chips with no dip, it just doesn't work.
How is it possible that given today's technology a well-established fast food chain cannot sustain an effective inventory management database that ensures that they don't run out of things like "sauce". What's next, taco meat without the shell? Maybe the drive-thru attendant will offer me a free subscription to the Post Gazette for the inconvenience of not having taco shells. In any event, you've been warned...you have a better chance of missing all the Pittsburgh potholes blindfolded than you do of having a positive experience at this particular Taco Bell. Alright, I'm done ranting, I feel much better now. And for the record, I had some Ortega sauce in the fridge, which made tonight's meal tenable.
I completely agree. It's just as aggravating if not MORE when I inform my significant other that he must eat at the bell because i will not be home to cook him some scrumptuous nibblings only to find out that the meal from this condemned place once again was screwed up! Arrrrggghhh!! And on another note.... the Wendy's on Baum Blvd. in Shadyside is just as bad, only their flaws either lie in the way the drivethru is set up (people manage to cut in line and feel its completely acceptable because of the asinine way the two entries are set up) or the employees never include sauce, straws, napkins, etc. ever after requesting such fundamental items of a fast food order...AAAaaahh!